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Loyalty & Rewards

The loyalty system Nepali businesses actually keep using

Digital stamp cards, points and membership tiers that live in the same system as your billing — so every sale earns, every reward redeems at the counter, and nobody has to remember to stamp a paper card.

Restaurants & cafesRetail shopsSalons & barbersSpasOnline stores
Built into your POS
Not a second app — loyalty applies on the same screen you bill from.
eSewa, Khalti & Fonepay
Wallet payments earn points like any other sale.
Included on every plan
From Rs 18,000 a year — no per-member fee, no cut of your sales.

Maya Shrestha

Member since 2081

Gold
2,450550 to Platinum
Earned · Lakeside branch+120
Redeemed · Free coffee-200
How Qustomer helps

What the best loyalty system in Nepal needs to get right

A loyalty program only works if it is easier than not using it — for your staff at the counter and for the customer holding the phone. Here is what that takes.

01

Digital stamp cards

The paper punch card, without the paper. Customers collect on their phone, and a lost wallet no longer means a lost customer.

  • Buy 9, get the 10th free
  • Stamps sync across branches
  • Redeem straight at the POS
  • Expiry rules you control
02

Points & membership tiers

Earn points on every rupee spent and move customers from Silver to Gold automatically as they keep coming back.

  • Configurable earn rates
  • Automatic tier progression
  • Tier-exclusive pricing & perks
  • Points expiry policies
03

Automated win-backs

The system notices when a regular stops showing up and sends them a reason to return — before you would have noticed yourself.

  • We miss you offers on lapse
  • Birthday & milestone rewards
  • Refer-a-friend credits
  • WhatsApp & push delivery
04

Loyalty built into billing

Because loyalty and your IRD-approved billing are the same system, points apply at checkout without a second device or a separate app to reconcile.

  • Earn on cash, card & wallet
  • Redeem at the counter or online
  • One customer profile everywhere
  • Rewards visible in your reports
Plus the full toolkit
Stamp & point loyaltyTiered membershipsGift cardsVouchers & offersWhatsApp campaignsPush notificationsOnline orderingSite BuilderCustom domain storefrontTable & slot bookingKOT printingQR check-inMulti-locationTeam rolesCustomer chatSales & visit reports
Stamp & point loyaltyTiered membershipsGift cardsVouchers & offersWhatsApp campaignsPush notificationsOnline orderingSite BuilderCustom domain storefrontTable & slot bookingKOT printingQR check-inMulti-locationTeam rolesCustomer chatSales & visit reports
Stamp & point loyaltyTiered membershipsGift cardsVouchers & offersWhatsApp campaignsPush notificationsOnline orderingSite BuilderCustom domain storefrontTable & slot bookingKOT printingQR check-inMulti-locationTeam rolesCustomer chatSales & visit reports
Stamp & point loyaltyTiered membershipsGift cardsVouchers & offersWhatsApp campaignsPush notificationsOnline orderingSite BuilderCustom domain storefrontTable & slot bookingKOT printingQR check-inMulti-locationTeam rolesCustomer chatSales & visit reports
Real-world moments

Loyalty moments that earn their keep

The regular who has not been in for a month, the customer one visit away from a reward, and the birthday you would otherwise miss.

The rush

The customer one visit away

Staff see how close someone is to a reward at checkout, so the nudge happens naturally.

Handled automatically
The repeat

The regular who drifted

A lapse triggers an offer automatically — no list to export, no campaign to remember.

Handled automatically
The relationship

The birthday you'd have missed

Birthday and milestone rewards go out on their own, in the customer's name.

Handled automatically
FAQ

Loyalty program software in Nepal — your questions

Which is the best loyalty system in Nepal?

Most loyalty options in Nepal fall into two camps: shared point networks like Fonepoints or Rewardiz, where customers collect across many businesses, and standalone apps you run yourself. Shared networks give you reach but not much control or customer data. Standalone apps give you control but sit apart from your billing, so someone has to remember to use them. Qustomer takes the third path — loyalty built into the POS you already ring sales on, so it runs whether or not your staff think about it, and the customer data stays yours.

How much does loyalty program software cost in Nepal?

Loyalty is included in every Qustomer plan rather than sold as an add-on, so it starts at Rs 18,000 a year in NPR along with the rest of the platform — POS, billing, reservations and campaigns. There is no per-member fee and no commission on the sales your loyalty program drives.

Do customers need to download an app?

Customers can use the Qustomer app to track their stamps, points and rewards across every business they visit, but they can also be enrolled at the counter by phone number and start earning immediately. The point is that a customer who has not installed anything still gets recognised on their second visit.

Can I run stamp cards and points at the same time?

Yes. Stamp cards suit a repeat-purchase business — a coffee, a haircut, a juice — while points suit variable basket sizes in retail. You can run both, and set different programs per location if your branches serve different crowds.

Does loyalty work across multiple outlets?

Yes. Balances follow the customer, so stamps earned at one branch redeem at another, and you see one purchase history per customer rather than one per shop. Each location can still run its own promotions on top.

How is this different from a discount?

A discount reduces the price of a sale you were already making. A loyalty program changes whether the next sale happens at all — it gives someone a reason to walk past a competitor. That only holds if the reward is worth returning for and the tracking is automatic, which is why loyalty sitting inside the POS matters more than the mechanics of the reward itself.
Related use cases

Other businesses running on Qustomer

E-commerce website builder in Nepal

Put the same loyalty balance on your own online store, not just at the counter.

Restaurants & Cafes

Stamp loyalty, table reservations, and unified POS for dine-in, pickup, and delivery.

Explore use cases

Retail Stores

Points per purchase, gift cards, and omnichannel checkout for shops and boutiques.

Explore use cases

Salons, Parlours & Barbers

Appointment booking, service packages, and client tier tracking for salons, parlours and barber shops.

Explore use cases

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